Prepare for your Telemedicine Appointment

Dr. Saperstein and the Center for Complex Neurology, EDS & POTS wants you to have a successful appointment. In working together on your care, we can provide you with the best of Dr. Saperstein’s expertise and an excellent experience for you, our patient.

To help keep us all as safe as possible from the Corona Virus (COVID-19) we have instituted telehealth appointments. We will be using doxy.me, a secure and HIPAA compliant website. By means of a cell phone, tablet, laptop or computer with a camera and microphone, you can see and hear your providers at Center for Complex Neurology, EDS & POTS.

In advance of your telehealth appointment time we will send you a link. Please check out the link in advance of your appointment. This will allow you to make sure you will be able connect successfully when the time comes for your appointment.

To help maximize the success of this encounter we encourage you to make a few additional preparations. Please plan out a private and quiet area with good lighting. Make arrangements for children and pets so they do not get in the way. Also, try to minimize noise from dogs or other pets.

For a new patient visit, the doctor will need to examine you. Be ready to remove your shoes and socks and dress in a way that will allow him to see easily see your knees and elbows as well as arms and legs. Also, please have a flashlight available to allow the doctor to see inside your mouth.

We appreciate you help in working out this alternative during the trying time of the coronavirus pandemic. We look forward to helping with your medical care.

Please Register Here:

https://complexneuro.doxy.me/

Know that we’ll need to have all your forms and information in prior to scheduling the appointment.

  • A copy of your insurance card – both front and back. No scanner? You can use your smartphone or tablet to take a photo!
  • Complete Dr. Saperstein’s EDS/POTS Questionnaire so we have a better understanding of your symptoms.
  • Complete our brief Patient Intake Form (fillable online with Adobe Reader).
  • Medical Records from your prior physician and your current primary care provider. You can use our form to print out and drop off or fax to your doctor’s office. (No fax? Email it to us and we’ll fax it for you)!
  • Log into the Online Portal and complete all the forms (Don’t have a link yet? Click here to get a link from our office).
  • Review HIPPA and completed Receipt of HIPPA.
  • Completed Financial and Appointment Policy Form.
  • Please review our Financial and Appointment Policy. You will be expected to sign this during the intake process on the portal.
  • You are responsible for getting an authorization from your insurance company.

Due to the high demand and complexity of the patients we see at the Center, we require you to complete all your paperwork prior to your appointment. Our team reviews all paperwork for completeness and makes sure that the medical records are in-house so they can be reviewed prior to your appointment. Without any records at least 48 hours prior to your appointment, we have the right to cancel your appointment and put in someone from the waitlist.

We make it easy to do this, using our Klara App. You’ll start with a screening that includes a copy of your insurance card, a form explaining what you want to see Dr. Saperstein for, and a link to a survey that goes over your symptoms.
To avoid confusion and disappointment, it is our policy not to schedule any appointments going forward without medical records and paperwork in-house.

If you are approved for a visit, you will receive the rest of the forms. Once we have the forms, some of your past medical records, and a copy of your ID, we can get you scheduled.

Be prepared to pay your copay or coinsurance at the time of registration for your appointment.

Questions? Feel free to contact our office

Forms

Please note that though we are happy to complete forms on your behalf, there is a charge of $50 for most forms that are required by Human Resources, Government Agencies, Attorneys, Schools and Life/Disability Insurers. These forms take time to complete based upon your individual needs and require Dr. Saperstein’s expertise, signature and approval. To meet our patients’ needs, we have a contractor who takes care of this for us.

Our fees are as follows:

  • FMLA Paperwork $50
  • Disability Paperwork (ST or LT) $50
  • Accommodation Paperwork $50
  • Service Dog/Emotional Support Animal $25
  • Jury Excuse $25

All forms are now filled out online through the KLARA Telemedicine Portal.

We are contracted with the following:

This list is current, however insurance plans change their networks all frequently.  It is the patient’s responsibility to know if we are included in their insurance network or not.

  • ACPN (America’s Choice Provider Network)
  • Aetna HMO Commercial
  • Aetna Medicare Avantage
  • Aetna Open Access
  • Aetna POS Commercial
  • Aetna PPO Commercial
  • Arizona Foundation POS Commercial
  • Arizona Foundation PPO Commercial
  • Banner Health Network (BHN) Aetna Prime Medicare
  • Banner Health Network Aetna Whole Health
  • Banner/Aetna
  • Blue Alliance HMO OA
  • Banner Health Network CAC
  • Banner Health Network UHC Medicare Complete HMO (Plan 1)
  • Banner Health Network UHC Medicare Complete HMO (Plan 2)
  • Blue Cross Blue Shield of AZ HMO Commercial
  • Blue Cross Blue Shield of AZ Indemnity
  • Blue Cross Blue Shield of AZ PPO Commercial
  • Blue Cross Blue Shield of AZ Sr. Preferred Medicare Supplemental
  • Cigna LocalPlus – Phoenix Region
  • Cigna Open Access Plus
  • Cigna HMO Commercial
  • Cigna Open Access
  • Cigna POS Commercial
  • Cigna PPO Commercial
  • HealthNet Federal Services – TriCare West
  • Medicare Part B
  • MultiPlan/PHCS Commercial PPO
  • Three Rivers Provider Network (TRPN) PPO Commercial
  • TriCare West Region (Champus and ChampVA)
  • TriWest (VA Community Care)
  • United Healthcare – EPO Commercial
  • United Healthcare – HMO Commercial
  • United Healthcare – POS Commercial
  • United Healthcare – PPO Commercial
  • United Healthcare – UHC Medicare Advantage
Please Note: We are not a part of the Cigna Healthsprings Network.

This list is current, however insurance plans change their networks all frequently.  It is the patient’s responsibility to know if we are included in their insurance network or not.