HOW TO BECOME A PATIENT

🔷 Getting Started

New vs. Existing Patients

This process is for new patients only.

If you are an existing patient, follow-up appointments are handled separately through our scheduling system or direct communication from our office.

Now Before You Begin

Please review the conditions listed below before starting the screening process. Requests for conditions outside of these areas may not be accepted at this time.

Use ‘Message Us’ to start your screening process.

New Patient Status Update

We are now beginning to accept a limited number of new patients from our existing waitlist.

Due to high demand, we are not scheduling new patients directly. All patients must first complete our screening and intake process to be considered.

At this time, new patients are only being accepted for the following conditions:

Chiari Malformation (CM)
Cranial Cervical Instability (CCI)
Ehlers-Danlos Syndrome (EDS)
Hypermobility Spectrum Disorder (HSD)
Long COVID
Mast Cell Activation Syndrome (MCAS)
Postural Orthostatic Tachycardia Syndrome (POTS) & Dysautonomia

Patients who have already completed their intake will be contacted in the order their process was completed.

Patients with other conditions may continue care if already established, but we are not currently accepting new patients outside of these areas.

Please note:

Completing the screening process does not guarantee acceptance or immediate scheduling
Wait times may still be significant due to high demand
Contacting the office does not change your position in line

🔷 The Screening Process

All prospective patients must complete our structured screening and intake process before being considered for care.

This process ensures that we are the appropriate fit for your condition and allows our team to review your case thoroughly.

Step 1: Initial Contact

Submit a request through our Klara secure messaging system by clicking the “Message Us” button on our website.
Please include basic information about your condition and concerns so our team can review your case.

Step 2: Medical Screening & Survey

You will be asked to complete a detailed medical questionnaire (approximately 30 minutes)

Dr. Saperstein personally reviews each case
Additional medical records may be requested if needed

Step 3: Acceptance & Intake Completion

If accepted, you will receive next steps and a Good Faith Estimate
You must complete all required intake forms before being placed on the waitlist
If accepted, you will receive next steps and a Good Faith Estimate
You must complete all required intake forms before being placed on the waitlist

If, after screening and assessment, you are accepted and agree to the fee, we will send you another Klara message with the intake documents, which are only available electronically.

These include:

Review of and proof of receipt of Privacy Policies
Patient Intake and Registration Forms split into four parts
A Private Pay Contract that includes the Financial and Appointment Policies
HIPAA Consent to Share Information, if you want to allow us to speak with a parent, spouse, sibling, or another person
Medical Records Requests for prior providers involved in your care and your Primary Care Provider
A picture of your photo identification, or if the patient is a minor, the parent’s photo ID
If you are a Medicare or Medicaid beneficiary, you will also be required to complete an additional federally required form

Patients are only eligible for scheduling after all screening and intake steps have been completed.

🔷 After You Complete Screening

Patients are contacted in the order their intake process is fully completed
Incomplete forms or missing information will delay scheduling eligibility
A limited number of patients are selected from the waitlist as availability allows

🔷 Initial Visit Requirements

All new patients are required to complete an in-person neurological evaluation in Arizona
Telemedicine is only available for follow-up care after the initial visit

🔷 Upload Medical Records

Upload Medical Records Here:

Please keep your password in a safe place. Should you lose your password, you will need to reach out to My Medical Images directly to get them to reset your password.

🔷 Scheduling Your Consultation

Once all your forms are complete and we either have your medical records or have requested them, we will contact you to set up an appointment.

Be prepared to pay your deposit of 25% of your good faith estimate to hold a place on the schedule.
Our staff will ensure we have everything we need prior to your visit. You are encouraged to reach out to your providers directly to ensure we have these records in a timely fashion.
It is imperative that we have all the relevant test results, prior consultations, etc., for an efficient and effective initial consultation.

Questions? Feel free to contact our office through Klara; a HIPAA-compliant way to communicate! So, “Message Us”.

🔷 How We Communicate

Klara is a secure, HIPAA-compliant messaging platform used to communicate directly with our care team.

You will use the “Message Us” feature throughout the process to:

Begin your screening request
Ask questions about care or scheduling
Share information with our team

To get started, click the purple “Message Us” button on your screen.